Atendente de SAC – { “@context”: “http://schema.org

Descrição da vaga:
Location: Full remote work Contract: full time employer of record (EOR) contract, for a rental car company in Portugal Schedule: The work is done in shifts from Monday to Sunday divided as this: Day shift 08:00 – 20:00 (2h break); Afternoon shift 12:00 – 24:00 (2h break); Night shift 16:00 – 04:00 (2h break). What we offer: Salary up to 1800 gross (fixed salary + meal card + performance bonuses); Work equipment; Training & team buildings; Health insurance at discounted price; Cheque creche (vale infância); Discounts on our service for renting a car; A friendly team; Managers that care about the well-fare of our employees and help them whenever we can both personally and professionally; Opportunities for professional growth and development. Responsibilities: Provide phone support to customers during their car rental; Resolving customer complaints and challenges redirecting the situation to the head of the department or to other departments when necessary; Contacting customers by phone or e-mail, regarding their feedback about the company’s services; Improving relations with customers and their loyalty through interaction on social media channels (Facebook, Instagram); Review Hunter – searching and responding to comments or reviews posted online. Requirements: No experience is required, though 6 months of experience in a similar role would be an advantage; Portuguese and English at advanced level (written and spoken); You should like talking to people (by phone and e-mail), it should come easy to you talking and interacting to your new colleagues; You enjoy interacting with customers, even the difficult ones; You are self-motivated, you get over a failure quickly, you just learn the lesson; You have a high sense of responsibility.